Join Profex Tech as a Remote Customer Support Engineer (3–8 yrs exp). Work from home. US Shift (Night). ₹15–25 LPA. SQL, AWS, Debugging skills required. Apply today!
Remote Job Opening: Customer Support Engineer (US Shift) – SQL & AWS
📅 Posted: April 6, 2025
📍 Location: Remote (India) – Work From Home
🏢 Company: Profex Tech (Hiring Office: Noida)
✨ Quick Overview
To help you decide quickly, here are the key details:
| Role | Customer Support Engineer (CSE / TSE) |
|---|---|
| Experience | 3 to 8 Years |
| Salary | ₹15–25 LPA |
| Work Type | Full Time, Permanent |
| Work Mode | 100% Remote – WFH |
| Shift | US Shift (6:30 PM – 3:30 AM IST) |
| Required Skills | SQL, AWS, Debugging, Troubleshooting |
| Industry | SaaS / Software Product |
| Apply Here | [Insert Apply Link] |
💼 About the Job
Are you someone who enjoys solving technical puzzles at night? If yes, this job might be perfect for you! Profex Tech is hiring a seasoned Customer Support Engineer for a remote, full-time position that runs on US hours.
Since this is a key role, you will serve as the go-to expert for high-priority incidents. Therefore, you must be comfortable working independently and making technical decisions quickly. Additionally, your primary tools will include SQL, AWS services, and backend debugging.
🔧 What You Will Do
As part of your day-to-day (or night-to-night) tasks, you will:
-
First, analyze and resolve complex technical issues using logs, SQL queries, and backend tools.
-
Next, assist L1/L2 agents by providing advanced support and clear guidance.
-
Then, identify and fix software bugs. If needed, you’ll also deploy urgent hotfixes safely.
-
After that, handle database queries and migrations in PostgreSQL or ClickHouse.
-
In addition, take ownership of incident responses for P0/P1 issues.
-
Moreover, lead root cause analysis and document detailed resolutions.
-
Finally, monitor AWS systems (via CloudWatch) and implement preventive actions.
✅ What You Bring to the Table
To thrive in this role, you should bring the following:
💻 Technical Skills
-
Firstly, at least 3 years of experience in Software Engineering, DevOps, or advanced Tech Support.
-
Secondly, strong command over SQL (PostgreSQL, MySQL, or ClickHouse).
-
Third, hands-on expertise in AWS services such as EC2, S3, RDS, Lambda, and CloudWatch.
-
Additionally, solid backend debugging experience (preferably in Node.js).
-
Furthermore, ability to perform safe data migrations and manage large datasets.
💬 Soft Skills
-
Not only should you communicate clearly, but also explain technical terms in simple language.
-
Besides, you must be calm under pressure and take initiative during high-stakes incidents.
-
Moreover, you need to be self-motivated and accountable for outcomes.
🎓 Education
-
While a technical degree is preferred, it’s not mandatory. Your skills and problem-solving abilities matter more.
🌟 Preferred Qualifications
If you have the following, it’s a big plus:
-
Ideally, prior experience in a SaaS or Cloud Product company.
-
Even better, experience as an L2/L3 Technical Support Engineer.
-
Also, familiarity with scripting (e.g., Python or Bash) for automation.
🎁 What You Get
Joining Profex Tech means enjoying:
-
To begin with, a salary range of ₹15–25 LPA.
-
In addition, a permanent WFH setup, offering full flexibility.
-
Moreover, exposure to real-world incidents and production systems.
-
Also, opportunities to learn and grow in cloud technologies, data, and backend operations.
-
Finally, a place where your work makes a direct impact.
📬 How to Apply
If this sounds like your kind of challenge, don’t wait!
Make sure you meet the experience and skill criteria before applying.
For more job like this
click here to Apply
🧾 Role Summary
| Title | Customer Support Engineer / Technical Support |
|---|---|
| Type | Full Time, Remote, Night Shift |
| Industry | SaaS / IT Product |
| Department | Engineering Support / Customer Success |
🔍 Keywords for SEO & Search
Remote Support Jobs, US Shift Jobs, SQL AWS Support, Work From Home Tech Jobs 2025, Night Shift WFH India, Remote Debugging Roles, Cloud Support Jobs, PostgreSQL Jobs, ClickHouse SQL, Customer Support Engineer Remote, High Paying Tech Jobs India, Profex Tech Careers, Node.js Debugging Jobs, AWS CloudWatch, RDS, EC2, S3, SaaS Support, Tech Support Work From Home.
