**Title:** 💼 Hiring: Remote Operations Lead (US Shift) | WFH | NCR Eduservices (EdTech) | 3-7 Yrs Exp | Apply Now!
**SEO Meta Description:** NCR Eduservices hiring experienced Operations Lead (3-7 yrs) for a remote WFH role (US/Night Shift). Manage EdTech platform, customer support using Intercom/SaaS. Apply now for latest 2025 EdTech jobs!
**(H1 Headline – Same as Title or similar)**
## Hiring Now: Remote Operations Lead (US Shift) – Work From Home | NCR Eduservices (EdTech)
**(Posted: April 5, 2025 | Location: Remote – Work From Home India)**
*_(Hiring office located in Noida)_*
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**Job Summary**
| Feature | Details |
| :—————— | :———————————————————— |
| **Company** | **NCR Eduservices Pvt. Ltd.** (3.3⭐ Rating) |
| **Role** | **Operations Lead (US Operations)** |
| **Experience** | **3 – 7 Years** (Min 1 year in Operations Support) |
| **Salary** | Not Disclosed by Recruiter |
| **Job Type** | **Full Time, Permanent** |
| **Location** | **Remote – Work From Home (WFH)** India |
| **Shift Timings** | **Night Shift: 9:00 PM – 6:00 AM IST (US Timings)** |
| **Work Days** | Monday to Friday (Saturday & Sunday Off) |
| **Key Skills** | Operations Support, Customer Support, Platform Management, Intercom, SaaS Tools, English Communication |
| **Industry** | EdTech / Education / Training |
| **Apply Method** | **Email Resume & Cover Letter (See Below)** |
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**## About Us: NCR Eduservices**
NCR Eduservices is a leading provider of comprehensive educational services, including e-tutoring, content development, academic quality management, and back-office support. We are dedicated to enhancing education quality and accessibility for organizations, instructors, and learners through innovative strategies.
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**## About the Role: Operations Lead (US Shift)**
We are seeking a proactive and experienced **Operations Lead** to manage and enhance the user experience on our dynamic **Ed-Tech platform**. This crucial **remote (WFH)** role involves overseeing platform operations, driving customer success, and ensuring seamless user support, specifically catering to US timings. You’ll leverage your expertise in project management, customer support, and platform administration.
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**## Key Responsibilities**
* **Platform Management & Optimization:**
* Configure, maintain, and optimize the EdTech platform, including setting up labs, challenges, learning resources, user profiles, and projects.
* Manage integrations with tools like Mural, Airmeet, etc., to enhance program delivery.
* **Customer Success & Support:**
* Provide timely and effective **customer support** via chat and email channels.
* Troubleshoot user inquiries and technical issues, working closely with the development team for resolution.
* **Content Creation & Knowledge Management:**
* Utilize **Intercom** to create, update, and manage engaging support content such as help articles, user guides, FAQs, and walkthroughs.
* **Process Improvement:**
* Monitor platform performance and user feedback to identify areas for improvement in operational processes and user experience.
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**## Required Skills & Qualifications**
* **Experience:** **3 to 7 years** of relevant professional experience, with **at least 1 year specifically in Operations Support**.
* **Background:** Proven experience in **Customer Support, Platform Management, or Project Management**.
* **Technical Proficiency:** Strong working knowledge of helpdesk/customer communication tools like **Intercom**, familiarity with **AI Chatbots**, and experience with various **SaaS-based tools**.
* **Communication:** Excellent **English communication skills** (both written and verbal) are mandatory.
* **Troubleshooting:** Demonstrated ability to effectively troubleshoot user issues and collaborate with technical/development teams.
* **Content Skills:** Ability to create clear, concise, and engaging support documentation.
* **Organizational Skills:** Highly organized, detail-oriented, with strong multitasking abilities to manage competing priorities.
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**## Preferred Qualifications**
* Prior experience working in **EdTech, SaaS, or Online Learning platform** environments.
* Background in **Customer Success** roles.
* Proven track record in scaling operational processes effectively.
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**## What We Offer**
* An exciting opportunity to contribute to a growing, mission-driven organization focused on education.
* A dynamic, remote, and collaborative work environment.
* Fixed weekend offs (Saturday & Sunday).
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**## Application Process: How to Apply**
Ready to take the lead in enhancing our EdTech platform operations? We invite you to apply!
1. **Prepare Your Application:** Update your resume highlighting relevant experience. Craft a cover letter explaining your interest in this role at NCR Eduservices and how your skills align with the requirements outlined above.
2. **Email Your Application:** Send your updated resume and cover letter directly to:
**📧 kirtika.sharma@ncreduservices.com**
**Please mention “Application for Operations Lead (US)” in the subject line.**
*Contact Person Reference (from original post):*
*Kirtika Sharma*
*Team Lead-HR & Operations*
*(Contact number from original post: 9599314292 – use email for application)*
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**## About the Role Details**
* **Role:** Operations Lead / Operations Support
* **Industry Type:** Education / Training / EdTech
* **Department:** Customer Success, Service & Operations
* **Employment Type:** Full Time, Permanent
* **Role Category:** Operations Support
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